Bringing together the four walls of a brand-new home is not easy. From choosing the perfect design to securing finance and selecting finishes – there are countless long days and late nights spent planning, drafting, crafting, building, and revising the best approach to make the homebuilder dream a reality.
We have guided Australians through this journey for 20 years now, and would we take back a second of it?
Not a chance.
We give people the opportunity to make the home of their dreams a reality. Watching the keys get handed over and seeing families relax into a home that is designed to bring them closer together is probably one of the best parts of our job.
It is this purpose-led approach that has helped our franchise network grow from strength to strength. We are rated Australia’s No.1 and Most Trusted National Home Building brand as a result of our level of customer satisfaction, integrity, transparency, and reliability in everything we do.
We don’t just provide opportunities to homeowners. Our franchise network is a family and we give local builders a support network to grow their businesses far more effectively.
We try to make the entire home building journey transparent and provide upfront quotes. While our initial quotes may seem high, where possible we factor in every cost – ensuring that our customers are not left out of pocket after committing to the process. This is one of the many reasons we have more customer satisfaction than any other national builder and have won the National Builder Product Review Award for four consecutive years.
We minimise the burden of running a business and provide an extensive support network. Our customers enjoy the collaborative nature of working with a local builder, while our collective buying power gives our builders the ability to benefit from competitive rates with our preferred suppliers. Knowledge sharing enables success throughout our franchise structure and our builders have access to a network of similar businesses who are facing the same opportunities, challenges, and experiences.
Every builder in our network receives mentoring from the master franchisor and has access to the collective knowledge of our group. We sit down with every franchisee to set and review their annual financial goals while offering regular check-ins to track their profit growth and budgets. We truly love seeing honest and passionate builders become highly skilled business owners who are able to lead a successful team.
We are constantly updating how we communicate with customers and track their progress – in order to better meet their evolving needs. We’ve built a trusted reputation and a strong online presence in order to deliver a consistent stream of customer enquiries to our builders.3D designs of all our homes are available online and we can customise our existing designs to just about any customer preference. Our proprietary quoting software guides our builders all the way through the quote process: from quality checks on-site to post building certifications. Once they are familiar with the system, they can compile a custom quote within 30 minutes.
We know what customers want in a home. Alfresco living, open plan designs, ample living spaces, energy efficiency, sustainability, and impressive finishes are all must-haves today. Our home designs are built with the customer front of mind and are showcased across our website and expanding digital presence in order to drive a consistent stream of new business opportunities for our network.
By putting our customers and franchise network first, our vision is to be the largest and most respected homebuilder in Australia. Our business has grown steadily because we don’t only measure success by the number of house builds. We love to tally up the smiles we see on our customers’ faces when they step into their brand new, completed home for the first time ever.
Our commitment to the community and drive to keep the home building dream alive has enabled us to create 400% average revenue growth for our franchisees within three financial years.